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AI for veterinary practices

Private AI for veterinary clinics — client communications, discharge note drafting, protocol lookups, reminders, and front-desk help, with patient and owner info kept on-site.

Short answer

PrivateOfficeAI is a private AI that runs on a machine in your own clinic, so patient records and owner information stay on-site. Veterinary practices use it to draft discharge notes and client messages, look up protocols from their own references, write reminders, and help the front desk move faster. It's a one-time purchase with no per-seat fees for the whole team.

A busy veterinary practice writes a surprising amount: discharge instructions, client update calls turned into notes, estimate explanations, reminder messages, and the constant tactful email to a worried owner. PrivateOfficeAI takes that load off the team and runs entirely on a machine in your clinic, so owner details and patient histories never leave the building.

What does a vet practice use it for?

  • Discharge notes and home-care instructions. Turn the doctor's shorthand from a dental, a spay, or a GI case into clear, warm home-care instructions the owner can actually follow.
  • Client communications. Draft the follow-up email, the 'how is Bailey doing?' check-in, the estimate explanation, and the difficult end-of-life message — in a caring, plain tone.
  • Protocol and formulary lookups. Ask questions against your own protocols, drug references, and dosing charts once they're in the knowledge base — with the source cited — so a new tech or relief vet can find your clinic's way of doing things.
  • Reminders and recalls. Draft vaccine reminders, recheck notices, and heartworm/parasite-prevention nudges the front desk can send out.
  • Front-desk help. Answer common owner questions, write the boarding policy blurb, or explain post-op restrictions in language a stressed owner will understand.

Is patient and owner information kept private?

Yes. Everything is processed on the box in your clinic and never sent to any AI company. Owner contact details, patient histories, and the notes you paste in all stay local. The only thing that ever leaves is a tiny check-in — license and version, an anonymous box ID, and health numbers — and it never includes records, chats, or file names. See the security overview for exactly what that check-in contains.

Can it read scanned lab reports and referral records?

Yes. The Maximum engine reads images and scans, so a faxed referral summary, a scanned outside lab report, or a photo of a handwritten cage card can be read and turned into a clean note or summary — without leaving the practice.

Can the whole clinic use it?

Yes. Doctors, technicians, assistants, and front-desk staff all get their own login. Roles keep it appropriate: DVMs and the practice manager get full use as Managers or Administrators, technicians are Team members, and a new hire can start as a Basic user. Set it up under team accounts and permissions. There are no per-seat fees, so the whole staff is covered.

What does it cost a practice?

It's a one-time purchase. The Box is $4,900 for a clinic team up to about 15 people; Box Pro is $7,500 for heavier use and the largest engines. A software version for a computer at the front desk is $899. Add Remote Access at $29/mo if the on-call doctor needs to reach it from home over a private tunnel. There's a live demo if you want to see it with a sample discharge.

What it is not

PrivateOfficeAI is not a PIMS or medical-records system and it does not diagnose or prescribe — the doctor's judgment always governs care. It's the clinic's writing and lookup assistant, drafting and summarizing quickly while keeping every owner's information in-house.

Frequently asked questions

Can it write discharge notes and home-care instructions?

Yes. Give it the doctor's shorthand from a procedure and it drafts clear, warm home-care instructions an owner can follow. You review and adjust before it goes out, and nothing about the patient or owner ever leaves the clinic.

Does it keep owner and patient information private?

Yes. Owner contact details, patient histories, and any notes you work with are processed on the box in your clinic and never sent to any AI company. Only a tiny license and health check-in leaves the building, and it never contains records or file names.

Can it look up our own protocols and dosing references?

Yes. Load your protocols, drug references, and dosing charts into the knowledge base and the AI answers questions against them with the source cited — handy for a new technician or a relief vet learning your clinic's way of doing things.

Does it replace our practice-management software?

No. It is not a PIMS or medical-records system and does not diagnose or prescribe. It handles the writing and lookup around care — discharge notes, client messages, reminders, and protocol questions — so your team spends less time typing and more time with patients.

Can the front desk and technicians use it too?

Yes. Everyone gets a login with a role that fits their job, and there are no per-seat fees. The front desk can draft reminders and answer owner questions, while technicians and doctors use it for notes and lookups.

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