Terms of Sale & Service

Plain English, on purpose. Last updated July 2026.

The product

PrivateOfficeAI sells a physical AI appliance ("the Box") with a one-time software license, and an optional monthly Care Plan. The Box and its license are yours permanently — the software keeps working whether or not you ever pay us again.

Ordering & payment

Orders placed on this site are requests, not charges — we confirm details with you, then invoice. Boxes ship after payment clears, typically within 5 business days. Prices may change; the price you're invoiced is the price you pay.

Returns & warranty

30-day return window from delivery: if the Box doesn't work as promised, return it complete for a full refund. One-year hardware warranty: if the hardware fails in normal use within a year, we repair or replace it. Physical damage, liquid, and tampering aren't covered.

Software updates

Every Box and software license includes one year of free software and security updates from the date of purchase. After that first year, updates continue as long as you keep an active Care Plan. Your Box never stops working when the update window ends — it simply keeps running the version it has, for as long as you like.

Care Plan

Billed monthly, cancel anytime, no minimum term. It keeps your software & security updates coming after your first free year, and adds priority support, remote assistance, proactive box-health monitoring, and hands-on help for your team. Cancelling never disables your Box — it just pauses new updates and the human support.

Your data

Your documents, chats and accounts live on your Box, in your building. We have no access to them — see Privacy. Back up your Box; the Box does so automatically to its own storage, and we recommend keeping copies elsewhere too.

Sensible limits

AI-generated answers can be wrong; review anything important before relying on it. The Box is provided for lawful business use. Our total liability is capped at what you paid us in the preceding 12 months.

Questions: contact@privateofficeai.com